Cruiseco Terms & Conditions

Thank you for choosing Cruiseco, a licensed and ATAS accredited travel agent.

The following Terms & Conditions (‘booking conditions’) form the basis of your contract with Cruiseco (‘Cruiseco, ‘We’, ‘Us’ or ‘Our’). Please read them carefully as they set out your and our respective rights and obligations. By asking your travel consultant (on your behalf) or yourself( if booking directly) to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your travel arrangements that you book with us and which we agree to make as part of our contract with you.

Governing Law

These booking conditions are governed by the law in force in New South Wales, Australia.

These booking conditions apply to the person making the booking and all other persons on whose behalf the booking is made. The person making the booking must be at least 18 years of age and must be authorised to make the booking on behalf of all the members of the travelling party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.

Intermediary

Cruiseco acts as a travel intermediary arranging travel services and sells travel related products of third party travel suppliers (‘Suppliers’) such as airlines, cruise lines, tour operators, & hotels. In doing so Cruiseco gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Our role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable. By providing advise and booking your holiday, Cruiseco has provided the service promised. You acknowledge that you will have separate contracts with each Supplier of travel services. These separate contracts will be governed by the Suppliers’ terms & conditions, and it is your responsibility to make yourself aware of these other terms & conditions. Copies of these terms & conditions are available upon request.

Your legal agreement and contract for the delivery of the booked travel services are with the Supplier. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the Supplier and not with Cruiseco nor your Cruiseco travel consultant. Cruiseco accepts no liability for the Suppliers breach of contract with you. By agreeing to these terms and conditions you agree not to request a chargeback when credit card payments have been made directly to Cruiseco or your Cruiseco travel consultant.

Contract

After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the Suppliers, effective from the date printed on your invoice. The terms & conditions of each Supplier you have booked with will apply to your booking. Once the contract(s) is made, the Supplier is responsible for providing you with the travel arrangements that you have booked.

Reservations

Please find attached your confirmation invoice and advise your Cruiseco travel consultant if you would like to add anything else or make any changes or corrections. Please check that all names are spelt exactly as per the passports for all travellers as some airlines, cruise lines and other suppliers do not permit name changes. Those that do permit name changes often charge significant fees.

Each itinerary is subject to change up to and during the voyage, at the Suppliers’ discretion. Cruiseco has no control over these changes, and we will notify your Cruiseco travel consultant when we have been advised by the Supplier.

Flights

Please check that the flight itinerary dates, times & cities are correct - please note that airline itineraries use 24-hour time. Fees apply for changes made after the tickets have been issued.
Flight schedules are subject to change without notice, and we recommend checking your flight times with the airline at least 72 hours prior to travel.

Frequent Flyer Points

It is your responsibility to notify us if you are a member of an airline frequent flyer program, and to acquaint yourself with the rules of that program. Some airfares are not eligible to earn points, and we are not liable if you are unable to claim frequent flyer points for this or any other reason.

Accommodation, Tours & Cruises

Please confirm any accommodation, tour or cruise preferences at time of booking.

Examples include - high floor, room close to elevator, smoking or non-smoking room, view type, double or twin bed, cabin category, cabin number, dining times and dietary requirements.

Prices & Payments

Prices are quoted in Australian Dollars unless advised otherwise at time of booking, and include pre-paid taxes where applicable. Some countries charge departure taxes that must be paid locally.

Prices and quotations from Suppliers are subject to change due to fluctuations in charges, taxes & currencies and peak period surcharges.

Cruiseco will re-cost all applicable booked services at the prevailing exchange rate and provide you with a new statement of account reflecting any adjustments, should there be an exchange adjustment which is out of our control.

You acknowledge that you are aware of the payment deadlines that apply to your booking and understand that they may be brought forward by cruise lines, airlines, or other suppliers. Some airfares and other travel services require full payment at time of booking.

Prices are subject to change with or without notice until payment for the booking has been received in full. These price changes are not under the control of Cruiseco.

Failure to make payments by the due by date on the Cruiseco invoice may result in the cancellation of your booking without warning.

Credit Card surcharges may apply to payments made by credit card. Cruiseco acts as an intermediary and will pass payment collected immediately onto the Supplier, less any commissions and fees due to Cruiseco for booking the travel services. In the event that you pay by credit card but the services are not provided by a third-party supplier, you agree that you will not take steps to charge back your credit card payment to Cruiseco.

Payments by cheque may require up to 7 business days to process, and this must be taken into account when considering payment deadlines.

Late bookings made within 100 days of departure will only be accepted if payment is made in full at the time of reservation to secure the payment from any cancellation fees in the booking is subsequently cancelled. A late booking fee may be payable.

It has become common for cruise lines and airlines to stipulate immediate payment on confirmation of arrangements to secure cruise cabins and air bookings. Cruiseco may require a credit card to facilitate the final payment to the supplier as per their terms and conditions. By providing Cruiseco with credit card details you are thereby accepting our terms and conditions and authorise payment for your booking.

Your booking price does not include the following items unless specified in the itinerary: meals, beverages, gratuities, passport & visa fees, overnight accommodation made necessary by flight schedules, insurances of all kinds, laundry, phone calls, items of a personal nature, etc.

Travel Documentation

Travel documentation will be sent to you approximately 30 days prior to departure, providing full payment has been received. If you are departing earlier than the first date for travel arrangements that we have booked, please make this known at the time of booking.

It is important to complete booking forms where required. If these are not completed in a timely manner this may result in a delay in us getting travel documents to you.

Passports & Visas

It is your responsibility to check visas, immigration & health requirements for your destination(s) and that your passport is valid for at least 6 months beyond your return date to Australia. Please ask your Cruiseco Concierge consultant or contact the relevant embassy or consulate for each country that you are visiting.

Holders of non-Australian passports may require a re-entry visa to return to Australia, and this is your responsibility to check.

If travelling to/via the USA, all passengers must complete the ESTA visa waiver program online application at https://esta.cbp.dhs.gov/esta

It is your responsibility to advise us if you have any difficulty with obtaining passports or visas before travelling.

Health & Vaccinations

Depending on your travel itinerary you may need vaccinations and/or medications. It is your responsibility to seek medical advice from your doctor relating to your travel.

Travel Insurance

We strongly recommend you purchase adequate travel insurance for your journey. This should be finalised at the time of paying your deposit to cover against possible cancellation/amendment fees due to unforeseen circumstances.

Fees & Commissions

Cruiseco may receive fees, commissions, gifts, or financial incentives from third parties under this contract. We act as an intermediary and funds paid to us less any amounts due to Cruiseco will be passed on to suppliers, which is subject to the suppliers’ terms and conditions.

Amendments

Amendment fees will be charged for any revisions or alterations made after a booking has been confirmed. Fees may be charged by the suppliers, by Cruiseco or by your Cruiseco travel consultant.

Cancellations & Refunds

In the unfortunate event that you should have to cancel your holiday, you must provide notice of cancellation in writing to your Cruiseco travel consultant. The first working business day after we have received the written notice will be considered the date that your cancellation has been made.

Booking cancellations after payments have been made may incur fees from suppliers, your Cruiseco travel consultant and or Cruiseco, and some travel arrangements are non-refundable.

All refunds are subject to the terms & conditions of the Suppliers. Should your booking be cancelled by you or the Supplier and a refund is due, monies will be refunded by us to you after we have received them from the Supplier. This may take up to 90 days or longer, and we are not responsible for any delays in issuing refunds.

In the event that a booking does not go ahead, Cruiseco will not refund any booking or service fees charged by us.

Force Majeure

Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, not limited too.

For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder. In the event that a Force Majeure applies, you will be bound by the suppliers’ terms & conditions.

Limitation of Liability

Subject to Australian Law, as Cruiseco is only acting as an intermediary we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant Supplier of the travel services or products.

Our role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable. We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control.

Both Cruiseco and your Cruiseco travel consultant is not liable for force majeure or any other event which is beyond our control or which is not preventable by us.

Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under the Trade Practices Act and other legislation given to consumers in relation to the supply of goods and services.

Data Protection

In order to process your booking we need to pass your details to the relevant suppliers. We will take all reasonable precautions to ensure the security of that information. We may also use the information you provide for marketing purposes; please inform Cruiseco if you do not wish to receive these communications.

Travel Advice & Other Conditions

We recommend checking the Australian Government’s Smart Traveller website for any specific requirements and travel advice regarding your intended destination(s).

https://www.smartraveller.gov.au/

We also recommend subscribing to receive the Smart traveller updates & news.

https://subscription.smartraveller.gov.au/subscribe/

Cruiseco endeavours to make sure that all information on our website is as accurate as possible. We do reserve the right to correct inaccuracies should they occur. Please note that all pricing and holiday inclusions displayed on the Cruiseco website are subject to change and availability at the time of booking.

Cruiseco reserves the right to alter these terms & conditions at any time.

Schedule of Fees

Trans-Tasman Air Ticket Amendment Fee: $50.00 per person per booking

International Air Ticket Amendment Fee: $80.00 per person per booking

Air Ticket Cancellation Fee: $80.00 per person per booking

Secondary Or Further Flight Changes: $100 per passenger per booking

Name Corrections: $150 per passenger

Credit Card Surcharges: Visa 1.40% / MasterCard 1.40% / American Express 2.2%


Cruiseco reserves the right to apply the above fees in addition to those charged by airlines, tour operators, other suppliers and your Cruiseco travel consultant that you may use as part of your travel arrangements handled by Cruiseco.

Once a booking has been deposited or paid in full you are in agreement with all inclusions.

Your Responsibilities

  • You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
  • You have read these terms & conditions and have conveyed them to any third parties travelling on the booking.
  • You have read the terms & conditions of any suppliers or third-party service providers and agree to be bound by those.
  • You are responsible for checking the accuracy of all travel documents provided to you.
  • You confirm all passenger details on the booking are exactly as per each traveller’s passport at time of booking.
  • You are responsible for checking flight times with the airline at least 72 hours prior to travel.
  • You acknowledge that you will access the Smart Traveller website for any specific enquiries related to your destination(s).
  • You acknowledge that passport, visa and other required identification documents are your responsibility.

Privacy Policy and Website Terms of Use

Privacy Policy

We respect each site visitor's right to personal privacy. To that end, we collect and use Personal Information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

You acknowledge and agree that we may disclose some or all of your “Personal Information” as incorporated into these terms.

For each visitor to our website, our web server automatically recognises only the visitor's domain name: not the e-mail address. Information is collected for the following purposes:

  • To improve the content of our Web page.
  • To notify visitors about updates to our Website.
  • To contact consumers for marketing purposes.

Any information entered in forms will be captured, saved  and used for the following purposes:

  • To improve the content of our Web page.
  • To notify visitors about updates to our Website.
  • To contact consumers for marketing purposes.

Please note no information collected is shared with third party organizations for commercial purposes.

All calls to Cruiseco are recorded for legal purposes.

This site collects cookies. 

The Cruiseco booking system is powered by Odysseus, please refer to the Odysseus privacy policy statement here for further information.   

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Website

You acknowledge that the inclusion of links on this Website is not intended as an endorsement or recommendation of any linked website or its content. We do not guarantee that this Website or any linked website will be free from viruses, or that this Website or any linked website will be uninterrupted.

We reserve the right to correct any content prices quoted or calculated for any cruise only or cruise package with immediate effect. We will take all reasonable measures to notify you of such corrections including supplier system updates in advance. 


Annexure travel tips or travel products

Smoking Policy

In the interest of all people’s health, safety and enjoyment when travelling smoking is no longer permitted on nearly all modes of transport and this includes on-board most ships and vessels, airlines and air terminals, hotels and land providers. Changes in policy are in line with Australian and International standards. In the event where smoking is permitted the service provider will make this public knowledge. 

Check-in Times

The departure time shown on the itinerary for a cruise line, Airline or land supplier is current at time of issue. The departure time is NOT the same as the check-in time. Check-in time is as per the advice of the service supplier / provider terms and is the latest time at which they will accept a person for travel. The supplier may refuse carriage if late so it is imperative to check the time to present for boarding and check-in.

Cruise Booking Registration

In support of being ECO FRIENDLY nearly all cruise lines require online booking registration in Cruise Personaliser or Manage My Booking, and must be completed by the traveller before travel documents are released. Failure to do so will cause delays of documents being released 10-20 working days prior to the departure date from Australia. It is your responsibility to make sure the traveller has completed all the necessary registration to avoid delays once final payment has been processed as cruise lines issue documentation in departure date sequence. You are required to forward all documentation to the travelling party to assist in completing their arrangements. In the event a paper booking form and any additional supporting forms (eg: medical clearance forms) be completed it is important you submit the required information for the cruise line.

Shore Excursions

Cruise lines tend to make shore excursions available to request online about 90 days prior to departure though we recommend checking the cruise lines website regularly or contact the cruise line concerned for an approximate release date, keeping in mind cruise lines may release shore excursions online at any time. We recommend shore excursions be pre-booked prior to departure from Australia to avoid disappointment. Cruiseco is not responsible should any shore excursion/s be sold out or a waitlist closed. 

Gratuities

Gratuities’ (tipping) in the cruise industry is a customary practice to show appreciation for excellent service. Many cruises lines have mandatory gratuities. On certain cruise lines gratuities are included in the fare passage through they may not cover all services or gratuities during the cruise. Where this is not displayed by the cruise line or on any documentation we recommend as a guideline to allow between USD11.00 - USD15.00 per passenger per day. 

Cabin Upgrades

Please indicate if you want a cabin which is open for a free upgrade and we will endeavour to make your cabin as an "available for upgrade" status, however there is no guarantee that the upgrade will occur as upgrades are actioned by the cruise line and at their discretion and option. The cruise line will not give advance notice that an upgrade will be allocated nor will they accept requests for any particular cabin grade or number. The upgrade system is an automated system therefore there is no choice. Once an upgrade has been applied it cannot be reversed and you may find the upgrade cabin location is not to your liking which is why we advise to give due consideration to requesting this option.

Cabin Guarantee / Ships Option

The definition of a GUARANTEE cabin (GTY) is one where there is no cabin number assigned at the time of booking the cabin. For example, you may book a stateroom of a guaranteed category type (Inside, Oceanview, Balcony, Concierge/Aqua Class or Suite) on your chosen ship and cruise, however the exact grade, number, location of the stateroom on the ship will be allocated by the cruise line at any time up until the check-in port for boarding. Guests booked in a guarantee status cabin/s may not be berthed with other travelling parties due to availability. Cabins allocated may be subject to obstructed views. The benefits of a guarantee (GTY) cabin are that after your booking has been confirmed, the cruise line may (at their discretion) upgrade your cabin to one of a superior category than the category originally booked at no extra charge. Once your guarantee (GTY) cabin has been allocated to you, the cruise line is unable to accept any change requests.

Hotels Suppliers and Other Services

Descriptions and locations for accommodation and features are based on current international hotel guides and information provided by hotels or aggregator and any facilities shown as included are subject to change at any time. Hotel room photographs may not be specific to actual room occupied. As standards of accommodation, facilities and services within your arrangements are based on various factors, Cruiseco makes no specific representation with regard thereto or with respect to fitness for purpose of any that are available or provided. Reference to facilities in hotels such as gyms, spas or saunas does not imply their use is free.

Prices are based on existing bedding in the room which is provided purely as a guide and subject to hotel renovations or other circumstances out of our control. We recommend any special requests be made at the time of booking. e.g.: Twin (2 separate beds) or (a double bed) by sending Cruiseco an email. It is important to note arrangements cannot be guaranteed as hotels may have limited availability of specific bedding types including child and infant bedding. For triple share rooms the additional bed may be rollaway and any additional bedding may incur a charge payable direct to the hotel. To guarantee charges for any incidental items may require validation of a credit card upon check-in with the hotel.

Hotel Ratings

There are various criteria which make up a property rating. Cruiseco Packages are designed to deliver value and quality by offering 3 to 5-star hotels. 

  • A 3-star hotel can be qualified as a standard level of accommodation, with reasonable hotel service and amenities. 
  • A 4-star hotel is a superior category with well-appointed rooms and hotel facilities.
  • A 5-star hotel is a first to deluxe category hotel delivering service of the highest standard with a range of superior facilities.

Air Carriage

Airfare prices are subject to change until payment is received in full and tickets have been issued. Airline carriers reserve the right to amend flight schedules and make flight cancellations at any time without notice. Depending on the reason for the change recouping any costs incurred as a result of these actions will be advised. Cruiseco is not responsible for the actions of an airline and or any additional charges they may impose for in flight food and beverages. Please access the airlines website for full terms and conditions.

Baggage

The amount of checked baggage you are permitted depends on the class of travel and destination as outlines by the airline carrier. A number of leading carriers have introduced additional charges for checked baggage based on either per piece or weight basis or both. Full details of each carrier's baggage policy and any applicable fees can be found on their website or will display when making the reservation. 

Denied Boarding

In most circumstances, if you are denied boarding by an airline carrier involuntarily, you are entitled to compensation. When required by applicable law, the airline carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with the carrier for the complete terms on payment of denied boarding compensation and for information on the airline carrier’s boarding priorities.

Airline Seating and Special Requests

Flights may be overbooked and there is a slight chance that a seat will not be available on a flight. Air carriers will often advise seat numbers but it is important to note it is not a guarantee until final boarding. 

Persons making bookings online have the option to request seating and other specials requirements e.g.: meals, wheelchairs, medical conditions when available by the airline. Should any service not provide this option you can make the request to us and we will do all possible to confirm this. Passengers are responsible for confirming and checking flights and times with the airline and we recommend this be done 72 hours prior for all flight departures.

Frequent Flyer

It is essential to check frequent flyer number matches that on the passport as this may cause the mileage points to not generate. As a precaution we advise to keep copies of the travel itinerary and boarding passes from the trip so that the airline can assist with crediting any mileage points not generated over the course of the passenger’s travels. The airline will provide assistance regarding any redemption points missed.